The role of social protection mechanisms in propelling job satisfaction among workers in armed conflict societies

  • Takupiwa Nyanga Great Zimbabwe University
  • Rosemary Sibanda University of KwaZulu-Natal
Keywords: Job satisfaction, social protection, armed conflict, employees, employers


Social protection of workers working in armed conflict societies has increasingly become an essential component in the management of employees working in war torn countries. The purpose of the study was to establish social protection mechanisms and systems that increase employee satisfaction in armed conflict societies. The study employed a qualitative research methodology, where semi-structured interviews were employed as the main data collection instrument. Data was collected from 50 (fifty) participants who were selected using the snow balling technique. The study established that social protection mechanisms which can be employed to mitigate social injury or damage and increase job satisfaction among employees in armed conflict societies include subsidized medical/health aide facility, counseling services, provision of security services for workers, in kind assistance, family feeding, social insurance and labour market intervention such as provision of jobs on infrastructure projects for cash or food. The study concluded that employer funded social protection systems play a critical role in boosting job satisfaction among workers in armed conflict areas. Social protection systems that address workers’ needs boost job satisfaction, motivation, commitment and loyalty among employees working in war torn areas. It was recommended that organizations should design various employer funded social protection mechanisms which can address workers’ needs.

Author Biographies

Takupiwa Nyanga, Great Zimbabwe University

Human Resource Management

Julius Nyerere School of Social Sciences

Rosemary Sibanda, University of KwaZulu-Natal

School of Business and Leadership


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How to Cite
Nyanga, T., & Sibanda, R. (2020). The role of social protection mechanisms in propelling job satisfaction among workers in armed conflict societies. Timisoara Journal of Economics and Business, 13(2), 75-86. Retrieved from