Behavioral consequences of customers’ satisfaction with banking products and services. Timisoara Journal of Economics and Business, [S. l.], v. 8, n. 2, p. 232–254, 2016. Disponível em: https://www.tjeb.ro/index.php/tjeb/article/view/TJEB8-2_232%E2%80%93254. Acesso em: 10 nov. 2026.